Appointments, Cancellations and Refunds
This policy covers clinic consultations, treatment appointments, cancellations and refunds at London Aesthetic Solution.
Appointments and treatment suitability
London Aesthetic Solution is based at 168 Ripple Road, Barking, London IG11 7PR. All treatment is subject to consultation and suitability assessment. A consultation does not guarantee that a treatment will be offered.
A consultation costs £30. This fee is waived when you book treatment, including treatment booked for a later date. If you have already paid the £30 consultation fee, it will be deducted from your treatment bill. If you do not book treatment, including where treatment is unsuitable or you choose not to proceed, the consultation fee remains £30. Any treatment deposit is refunded if treatment is unsuitable. These terms do not restrict your statutory rights.
The legal service provider taking bookings and payments is London Aesthetic Solution Ltd.
Prices, deposits and payment
Please confirm the service, total price and any deposit or booking conditions with the clinic before making payment.
A booking deposit of 10% of the agreed treatment price, capped at £50, is payable to secure the appointment. It is deducted from the final treatment bill. The service and total price will be confirmed before payment.
Changing or cancelling an appointment
Contact the clinic as soon as possible by calling 020 7101 4001, using WhatsApp on 07440 134753, or emailing customer@londonaestheticsolution.co.uk.
Please give at least 48 hours’ notice to cancel or reschedule. With 48 hours’ notice or more, you may choose a full deposit refund or transfer the deposit to another appointment without a transfer fee.
For less than 48 hours’ notice or a missed appointment, any amount retained is limited to reasonable losses directly caused by the cancellation, up to the deposit paid. We will take reasonable steps to reduce those losses, including trying to refill the appointment. Where the slot is filled or losses are lower, the amount retained will be reduced and any excess deposit refunded. We do not automatically forfeit every deposit.
If the clinic changes or cancels an appointment
If the clinic cancels or cannot provide the agreed appointment, you may choose a full refund of payments for the unprovided service or rebooking without an additional booking charge.
Requesting a refund or raising a concern
Contact the clinic using the details above and include your name, appointment date and payment reference where available. Please avoid putting sensitive medical details in a general website enquiry form; the clinic can explain the appropriate channel for discussing clinical concerns.
Please send complaints to customer@londonaestheticsolution.co.uk. We aim to acknowledge complaints within three working days and respond within 20 working days. If further review is needed, we will explain the next steps. You can seek independent advice and exercise your statutory rights.
Treatment outcomes and follow-up
Results and recovery vary between individuals. Discuss expected benefits, limitations, possible risks and any review or follow-up arrangements before treatment. If you have concerns, contact the clinic to arrange a clinical review. Variable results do not remove your statutory rights where a service has not been provided with reasonable care and skill.
Suitability, any included reviews or follow-up appointments, and any additional treatment or top-up charges will be agreed before treatment. Additional treatment is subject to assessment; it is not automatically included.
Products, gift vouchers and packages
If you purchase a course, package, gift voucher or physical product, separate applicable terms will be supplied before purchase, including any cancellation or unused-session arrangements. Those terms do not restrict your statutory rights.
Your rights
We aim to process agreed refunds within seven working days to the original payment method. This processing target does not extend any applicable statutory deadline. Nothing in this policy excludes or restricts your statutory rights, including any applicable cancellation rights for bookings made online or by telephone. Terms must be explained clearly before booking and payment.